TOP STORY Life House secures US$100 million equity boost LATEST NEWS FEATURES VIDEOS Editor's comment 20/07/2019
• Technology never sleeps even if it is helping your guests to enjoy a good night's sleep!
As in-room technology evolves ever faster, it is good to see that a hotel which has made something of a name for itself in the tech space is not resting on its laurels. The Ecclestone Square Hotel in London's Pimlico has just had a technology upgrade, aimed at maintaining its position as a leader in the field.
But this is not a case of technology for the sake of it - a particular bugbear of mine and something which is found in too many hotels - but is a way to enhance the traditional art of hospitality. As hotel director Olivia Byrne says: "Artificial intelligence, and the integration of technology done well, saves time so that energies can be spent on the guest experience rather than dealing with manual work behind a computer."
Surely that is the essence of what a hotel should be striving for with its technology efforts?
George Sell, editor
Katie Houghton
Group head of sales: +44 (0)7535 135 116
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